Why doesn't my Mega Runner work?

The Xyron Runner is a great product but does require a bit of focus as you learn how to use it properly. The adhesive is 2x stronger than our previous product and requires a slower motion to ensure the dots have enough time to release from the plastic liner. Please review the following Best Practices video: http://www.youtube.com/watch?v=xBAfITrDx0c

If you are still having issues with your cartridge after reviewing the video, please provide us a little more information so we can help you get up and running with your product by emailing support: